The best cruise lines in the world, according to passengers – Express

Last Updated on March 7, 2025 by Mrunal & Jiten

An over-50s cruise line has been named the best in the world by passengers.
Consumer watchdog Which? released its cruise passenger survey. In October 2024, it asked 2,865 members of Which? Connect and the general public about their cruise experiences in the past two years.
The survey considers factors such as customer service, passenger-to-space ratio, food, cabin quality, itinerary, and value for money to give each cruise line a score.
The highest-scoring was Saga Ocean Cruises, making it the top Which? Recommended Provider. The over-50s brand was named the best cruise line with an overall customer score of 87%.
Passengers on Saga Cruises rated the complimentary transfer to and from the port five stars. Customer service and food and drink also received top ratings. The survey highlighted “brilliant service, with almost everything included.”
READ MORE Cruise passengers urged to pack four items to keep cabin clutter-free Commenting on the rating, Nigel Blanks, chief executive of Saga Cruises said: “I’m proud that Saga Cruises has been recognised by Which? as a recommended provider of ocean cruises for an incredible fifth year in a row. 
“This is a great achievement that reflects our dedication to providing our valued guests with high levels of service, excellent all-inclusive value and exceptional experiences aboard our boutique ships.”
Silversea, Noble Caledonia Ocean Cruises, Hurtigruten, Seabourn, Viking Ocean Cruises and Oceania Cruises also got Which? Recommended Provider status.
Silversea was dubbed the best luxury cruise line, with an 85% passenger score. The line was described as “ultra-luxury on the high seas.” 
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The consumer group said: “Its fully all-inclusive voyages include all excursions and an around-the-clock white-gloved butler, who will even unpack your suitcase for you.
“One repeat customer told us the only thing he’d ever been billed for was his laundry. Standards are exceptionally high: all suites (rated five stars) have ocean views and many a private veranda. Food and drink are top-notch, with sushi, jazz bars and champagne on tap.
“All of this adds up to an eye-watering price per night, but passengers still awarded Silversea four stars for value for money.”
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