A Complete Guide to the CSD AFD Online Portal

Last Updated on February 10, 2025 by Mrunal & Jiten

If you’re a part of the armed forces community in India, you’ve probably heard of the Canteen Stores Department (CSD). It’s the go-to place for buying goods at discounted rates. But did you know that CSD also has an online portal for purchasing high-value items like vehicles and appliances?

This portal is known as the CSD AFD (Against Firm Demand). In this blog, we’ll take you through everything you need to know about the CSD AFD online portal, how to use it, and why it’s a game-changer for eligible users.

What is CSD AFD?

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The CSD AFD portal is designed for purchasing high-value items that require special approvals and documentation. AFD items include:

Cars and bikes
Household appliances like refrigerators and washing machines
Electronics such as TVs and laptops

These items are offered at subsidized rates for eligible personnel, including serving and retired members of the armed forces and certain government employees.

Benefits of Using the CSD AFD Online Portal

Convenience at Your Fingertips: No need to visit the canteen or dealers physically. You can browse, compare, and order items from the comfort of your home.
Transparent Pricing: The portal lists products with clear pricing, so you know exactly what you’re paying for—no hidden charges.
Time-Saving: With all information available online, the purchasing process is much quicker and hassle-free.
Easy Documentation: Upload required documents online and get approvals without running from office to office.

How to Register on the CSD AFD Portal

Before you can start shopping, you need to register on the CSD AFD portal. Here’s how:

Visit the Official Website: Go to afd.csdindia.gov.in.
Click on ‘Shop Now’: This will redirect you to the registration page.
Fill in Your Details: Provide your service number, ID, and other personal information.
Upload Required Documents: Usually, you’ll need your service ID card, proof of eligibility, and address proof.
Submit and Wait for Approval: Once submitted, your details will be verified, and you’ll get an approval email.

Pro Tip: Make sure your documents are clear and updated to avoid delays.

Navigating the CSD AFD Portal

Once you’re registered, here’s how to make the most of the portal:

Dashboard Overview: The dashboard gives you access to your profile, order history, and available products.
Browse by Category: Use filters to find cars, bikes, electronics, or appliances easily.
Compare Products: You can compare different models, features, and prices to make an informed choice.

How to Purchase Products on CSD AFD

Ready to buy? Follow these simple steps:

Log in to Your Account: Use your registered credentials.
Select Your Product: Browse through categories and pick what you need.
Check Product Details: Ensure you’ve reviewed the price, model, and dealer availability.
Add to Cart and Proceed to Checkout: Confirm your order.
Payment Process: You can make payments via online banking, UPI, or demand drafts.
Upload Required Documents: Depending on the product, additional documents might be needed.
Confirm and Place Order: After payment and document verification, you’ll receive a confirmation.

Documentation and Payment Process

When buying high-value items like cars, specific documents are essential:

ID Proof: Service ID or retired personnel card.
Proof of Address: Utility bills or government-issued IDs.
Payment Receipt: Online payment confirmation or demand draft copy.
Form 21 & Form 22: For vehicle registration.

Payments are secure, and you’ll get a detailed invoice after successful transactions.

Common Issues and Troubleshooting

Sometimes, you might face issues while using the portal. Here’s how to solve them:

Login Problems: Reset your password if you can’t log in.
Payment Failures: Check your internet connection and ensure you’re using authorized payment methods.
Document Upload Errors: Make sure files are in the correct format (PDF or JPEG) and under the size limit.

If problems persist, you can contact CSD AFD customer support through the portal.

FAQs about CSD AFD Portal

Who Can Use the CSD AFD Portal? Only eligible armed forces personnel, veterans, and certain government employees can access the portal.
Are There Discounts on All Products? Yes, AFD items are subsidized, offering prices lower than the market rate.
How Often Are Products Updated? Products are updated regularly, and new models are added as they become available.
Can Civilians Access AFD Products? No, the portal is strictly for eligible personnel.

The CSD AFD online portal has made purchasing high-value items easier, faster, and more transparent for eligible armed forces personnel. From cars to electronics, the portal offers a wide range of products at subsidized rates with a hassle-free online process. If you haven’t already, register today and take advantage of the benefits this platform has to offer.

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